Warranty

What does the warranty cover?

This limited Warranty applies to electric scooters and electric bikes purchased from ZIDE LTD. 

What will we do to correct problems?

ZIDE will repair the product at no charge, using new or refurbished replacement parts.*

How long does the coverage last for?

The warranty period for electric vehicles purchased from ZIDE is 6 months from the date of purchase. The replacement product or part assumes the remaining warranty of the original product or 6 months from the date of replacement or repair, whichever is longer. 

More information on our Warranty 

The Supplier warrants that the Parts will be free from defects in material or workmanship for a period of 6 months from the date of shipment.

During the warranty period, the Supplier shall, at its costs and option, repair or replace any defective Part due to a defect in material or workmanship; the Customer shall, immediately after discovery of the defect, notify it in writing to the Supplier. The notification shall contain a description and evidence of the defect. The Customer shall provide all facilities and access to the Supplier in order to observe these defects and to remedy them. Furthermore, the Customer shall not carry out or have a third party carrying out repairs or modifications that it deems necessary, unless this is expressly agreed to with the Supplier. If no defect for which the Supplier is liable is found after such notification of the Customer, the Supplier is entitled to a compensation for the costs incurred. The Customer shall arrange at its own cost for any dismantling and reassembling of equipment not supplied by the Supplier to the extent that this is necessary to remedy the defect. Unless otherwise agreed to, the Customer shall bear any additional cost, which the Supplier incurs for repair, dismantling, installation and transport as a result of the equipment being located, and Services having to be provided, in a place other than the original site.

Unless otherwise agreed to in writing, the costs and risks of loss or damage to repaired or replaced Parts during transport shall be borne in accordance with the same incoterm used for delivery of the Equipment. Any defective part, which is replaced by the Supplier, shall thereupon become the property of the Supplier.

Common wear parts and consumables are excluded from the warranty. Wear parts are those parts which require repair or replacement due to deterioration resulting from repetitive use (e.g. abrasion, corroding, ageing, fatigue, etc.) Examples of wear parts include but are not limited to, seals, guiding parts (bearings, rollers, etc.), shock absorbers, or springs. Electrical motors, electric/electronic components will be guaranteed under the terms of the manufacturer's warranty. The Supplier shall not be held liable for defects or damages arising from any of the following reasons: bad maintenance of the Parts or the equipment on which they are installed, modification/replacement/repair of the Parts or the equipment without the written consent of the Supplier or incorrectly carried out by the Customer, non-compliance with operating manual and directions for use provided by the Supplier, unqualified or not properly trained personnel, normal wear and tear, exposure to conditions outside the range of the environmental specifications, or chemical, electronic or electrical influences which were not contemplated in the Contract, non-observation of the guidelines relating to the power supply or operation of the Equipment, a faulty design or parameter specified by the Customer, water damage, non-compliance of the products or packaging to the specifications defined beforehand concerning the rate or dimensional tolerance.

 

*We only exchange goods if they are defective or damaged when they reach the Customer and are within 30 days of purchase.

*Refunds or returns for repair do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns (i.e for repair or refund) must be prepaid and insured by the Customer. The Customer is responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive the returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

*Our electric scooters and electric bike can be exchanged within 30 days. In this case, please contact us promptly along with a picture of the error message and/or video of the electric scooter or electric bike, if applicable.

*If 30 days have passed, the cost for postage i.e collection and drop off for electric scooters is £40 and for electric bikes is £50, to be paid by the customer. If there is any damage due to the reasons not covered under warranty, the customer is liable to pay for the part that needs to be replaced.

 

Follow this link on how to get in touch with us.